Operations analytics & KPIs
Response and rectification KPIs for every fault report and service request, with the reason behind anything late.
- Response and rectification targets by priority, fault type and request type
- Pending requests with why each one is still open
- A monthly breach breakdown and a KPI breach register
- Requests by fault type, location, tag, time of day and day of week, plus recurring issues
- Targets kept with each request, so later edits never rewrite past months
- CSV exports, each one recorded in the activity log