Sentiment scoring
Incoming inbox messages are scored by AI, so unhappy customers stand out and get a fast response.
- Inbound inbox messages scored automatically
- A “Low sentiment” workflow trigger to alert a manager or escalate
- Off until an administrator switches it on
- Go to Settings → General and tick Score inbox messages’ sentiment with AI.
- In Workflows, create a workflow with the Low sentiment trigger.
- Choose who is notified or what happens next, and save.