Help & support

Where to find answers inside FacilityPro, and how to reach our team.

Help on every page

Click ? Help in the top bar for an explanation of the page you’re on: what it does, what you can do there and what the fields mean.

User guide and feature directory

The Help Center (menu → User guide) has a step-by-step guide, quick-starts for each role and a searchable directory of every feature.

Guided tour

New users get a one-minute tour of the screen on their first visit. Restart it any time from ? Help → Take the tour.

Support tickets

Signed-in staff can open a ticket under Menu → Help & support: choose the type and urgency, describe the problem and follow the replies in the same place.

Talk to us

Not a customer yet? Book a demo and we’ll show you around and answer your questions.